Mightie Makers Pact
(aka Seller Terms)
Mightie Makers is a very unique marketplace. Our Mightie Makers Pact must always reflect our values and ethos so a positive, supportive community is essential to help and encourage sellers to be successful. In order to uphold our code of conduct, we ask that our Mighties adhere to the following:
1. BE HONEST ABOUT YOUR VALUES
Our conscious shoppers are important to us. They buy safe in the knowledge they are supporting Mighties with their life challenges. Therefore, your Health or Carer Story (in your shop settings) plus the challenges selected must be the whole truth and nothing but the truth and do not contain any false, inaccurate or misleading information.
2. BE SUPPORTIVE & KIND
In order to promote a healthy and supportive community and marketplace, we expect our sellers to be kind and communicate in a supportive and non-discriminatory manner with customers, fellow Mighties, experts and owners of Mightie Makers. Our community group the ‘Mighties Club’ on Facebook, is provided as a support network for friendship with other Mighties and for Knowledge Experts and to share information and advice.
The following behaviour, is therefore not permitted:
1. No personal attacks
2. No “calling out” (identifying someone you are claiming to have breached the terms of use)
3. No racist, sexist or hateful content or rants
4. No spam or promotion of other competitor services
5. No vulgarity or swearing
6. No “trolling”
7. No defamation of others
8. No bringing Mightie Makers into disrepute
If anyone is found to be behaving in ways described above, their shop may be suspended or deleted and their content removed along with removal from our Mighties Club.
3. BE RESPONSIBLE FOR YOUR OWN SUCCESS
We challenge you to immerse yourself in everything that’s on offer through your online shop, Mighties Club community group and Mightie Masterclasses. Mightie Makers is here to empower you to create and grow your business while showing the world how talented we are. We can advise and support you, but ultimately creating sales and running your handmade craft business is in your hands. Creating beautiful crafts is only part of the process, networking, promoting and running a business etc are all important too. You will find lots of helpful topics in our Masterclasses.
4. BE RESPECTFUL
Please don’t use Mightie Makers or Mighties Club to promote products for sale on other platforms (eg Etsy, your own website). Please support the site by shouting loud and proud about Mightie Makers (you are of course welcome to sell anywhere). Do not link to your own website or other selling platform either in your shop, product listings or posts/comments within our Mighties Club. Mightie Makers primary purpose is a marketplace to sell your items from our website and must not be used as a lead generation or marketing tool to direct customers elsewhere. You can however add your social network links to build your following in your shop settings.
If selling to fellow Mighties, all sales MUST go through MightieMakers.co.uk marketplace. This ensures security for your customers and enables Mighties to leave each other reviews to help grow each others businesses.
Do not use Mightie Makers website, community or social media accounts to entice our sellers to join another selling platform or your own marketplace.
5. PROHIBITED ITEMS FOR SALE
1. Products which infringe copyright or trademark
2. Adult or pornographic products
3. Products containing or referring to swear words
4. Hazardous or dangerous products (weapons, knives, chemicals, nicotine etc)
5. Products gained illegally or stolen
6. Illegal items (e.g. drugs)
7. Food, Toys or Cosmetics without the necessary license
8. Products not designed or manufactured by you. The exception being boxes or sets that contain items from other sellers on Mightie Makers when collaborating on products
6. PRODUCT SAFETY REGULATIONS
Sellers of certain products must comply with the relevant UK product legislation:
The General Product Safety Regulations
The Toy Safety Regulations
The Toys (Safety) Regulations 1995
Toy Manufacturers and their responsibilities
The EU Regulation 1223/2009 (Cosmetics Regulation)
The Cosmetics Products (Safety) Regulations 2008
The Furniture and Furnishings Fire Safety Regulations
The Hallmark Act 1973
The Nickel in Jewellery Regulations
The Food Imitation Safety Regulations
The Food Hygiene Regulations
Food Standards Agency
Food Hygiene – A Guide for Businesses
You can find more information on your legal responsibilities as a seller and manufacturer on the UK government website
7. SELLING FEES
Membership Option:
£8.50/month, Zero Commission, Zero Listing Fees, Unlimited Products, No Tie In.
Payment Gateway Fees (both options):
Stripe: 1.4% + 20p per order. Paypal: 2.9% + 30p.
Your shop includes access to the Mighties Club and to all our knowledge base in the Mightie Masterclasses.
8. YOUR FUNDS
You will receive your funds immediately after your customers purchase, either into your Paypal or Stripe account (if paid by card). Stripe will automatically transfer funds to your bank account 7 days later (although it’s possible Stripe may have verified your account for quicker payments). Paypal allow you to withdraw instantly. There may be an occurrence where Paypal hold your money for a period of time, if you are a new Paypal user or if you have unusual activity on your account, but that is outside of our control and Paypal will lift their restrictions after several sales. Please note: entering an incorrect Paypal email in your settings will mean you will not receive your funds, Mightie Makers are not liable for any lost funds due to your error.
9. PRODUCTION METHODS
Only handmade products are allowed on Mightie Makers. This includes designs created by Mighties which are then printed elsewhere. You can also sell your craft supplies as another Mighties surplus is another makers treasure!
10. POSTAGE
You are responsible for posting items to customers directly. This must be within the ‘Dispatch Time’ specified in your product listing. If, for whatever reason, you are unable to do so, you must inform your customer and email Hello@MightieMakers.co.uk within 48 hours.
11. PACKAGING
We’d love everyone to move towards eco-friendly packaging at your own pace. Please reuse what you already have, even if it’s plastic, rather than binning it. When you’re buying new, try to find affordable, lower-impact options where possible (recycled/recyclable paper or card, paper tape, compostable or recycled bags, envelopes or boxes). Try to avoid buying new single-use plastic if you can.
No rush, no pressure. Do what’s realistic for you. A quick sticker or note inviting customers to reuse the packaging is brilliant. Together we’ll take care of our Mightie Mother Earth. 💛
Packaging Tips:
- 🩷 Use it up first. Reusing existing mailers, bubble wrap and boxes is better than throwing them away.
- 💙 When restocking… consider paper tape, recycled paper, biodegradable, compostable or recycled bags, envelopes and boxes, or clean second-hand boxes or envelopes.
- 💛 Aim to reduce new plastic, but it’s okay if you’re still using some while you are working towards transitioning.
- 🩷 Ask customers to reuse. If materials aren’t fully eco yet, a simple note asking customers to reuse is perfect x
Little note you can pop in parcels:
Thanks so much for supporting a Mightie Maker!
This packaging is reused or chosen to be kinder to the planet.
Please reuse or recycle when you can 💛
12. RETURNS / EXCHANGES / REFUNDS / REPAIRS
By using our service, all sellers agree to abide by the Consumer Protection (Distance Selling) Regulations 2000 and our Mighties Promise. Our customers trust us to look after them. Our Mighties Promise and the Consumer Protection Law protects the consumer when buying online. Mightie Makers make it easy for sellers to comply by confirming they agree to abide by our Mightie Makers Promise and compliance to the distance selling law is the responsibility of the Mightie.
The Consumer Protections Regulations are summarised below:
Return Address: Mighties must complete their address in their shop settings within their Privacy Policy (even if this is your home address). Customers have a legal right to this information and it is not optional. If you don’t provide it you are trading illegally.
14 Day No Quibble Mighties Promise Return Policy: Customers have a right to return the product(s), even if not faulty (they do not need to give a reason), up to 14 days after receipt of the items and a full refund (including the cost of the outgoing postage) must be made to the customer within 14 days of the seller receiving the returned product(s), or within 14 days of the customer providing evidence that the product(s) have been returned (e.g. proof of postage), whichever is sooner. Unless the item is faulty, the customer is responsible for paying for the cost of return postage. Mighties must provide a return address in all packages.
6 Month Warranty: Customers have a right to return products if they develop a fault within 6 months of receipt. Depending on the circumstances, they may be entitled to a refund (full or partial), repair or replacement.
Sale Products: Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price.
Excluded products: Unless faulty, the following types of products are non-refundable: Personalised, bespoke or made-to-order products (if they cannot easily be resold), products which deteriorate quickly (e.g. food), personal items with a hygiene seal (cosmetics, underwear) where the seal is broken and emailed digital products.
Lost items: If the item is lost in transit then, unless proven otherwise, the seller must provide a refund or deliver the same item.
13. CUSTOMER DATA AND PRIVACY
To run a shop on MightieMakers.co.uk you must have a GDPR Privacy Policy added to your shop settings. If you need help to create one, you can find a privacy policy template for you to modify in our Mightie Masterclasses.
When you receive orders via Mightie Makers, you will receive a buyer’s email address or other information as a result of entering into a transaction with that buyer.
You must not contact customers for any other purpose other than to post their Mightie Makers orders, update them on orders or to respond to a query asked in the ‘Contact Seller’ button on your product pages or shop.
You must not collect customer data or add to your email or physical mailing list without their express consent.
14. YOUR INTELLECTUAL PROPERTY
All content you upload to Mightie Makers remains your intellectual property. Your content (photos, product names, descriptions, downloads, audio and video) must be your own and not owned by others unless you have a license to do so. By uploading to the site, you are giving rights and license for Mightie Makers to use, edit, modify and make available to the public, your content, for your benefit, to market your business and your products/services. This will be for (but not limited to) both online and offline publications (for example: adverts, blog posts, social media posts, marketing materials, press releases, magazines, newspapers, books etc) with the sole purpose of helping you gain more business.
Your content must not infringe any law and indemnifies Mightie Makers against all legal fees, damages and other expenses that may be incurred as a result of your breach of the above.
15. OUR INTELLECTUAL PROPERTY
You must not copy or modify Mightie Makers branding, or other content from the site, without our express consent. Whilst you are a Mightie and subscribe to a shop, you have authority to add your Mighties and/or Mightie Makers badge to your website and other media. However, if you decide to leave, or we sadly have to remove you for breaking these terms, you will be expected to remove any Mighties or Mightie Makers branding from your site or other media. Previous social posts can remain.
If you wish to sell Mightie Makers merchandise, you can only do so if you have been given express permission.
16. OUR LIABILITY
MightieMakers.co.uk will not be liable for:
Loss of data
Loss of revenue or profits
Loss of sales or opportunities
Loss of goodwill or reputation
17. MEMBERSHIP CANCELLATIONS BY YOU
There is no tie in and you can cancel at any time. You will have access to your shop till the day before your next normal payment date, when your subscription will automatically end. No refunds given for any time not used, as you will be able to use your shop until the day before your next payment was due.
18. MEMBERSHIP CANCELLATIONS BY US
To use our service (Your Shop, Mighties Club and Mighties Masterclasses) you must subscribe to our membership. Shops not subscribed will be unable to edit or add products and will be cancelled within 7 days. We appreciate that payments may fail and you may be going through a difficult time. In which case please contact us asap via Hello@MightiesMakers.co.uk so we can support you by pausing your shop for up to 2 months.
Mighties Makers reserve the right to remove any product listings or delete your account and content without notice at any time if you violate the above Terms. In most cases we will endeavour to give you notice, unless we acknowledge that your actions or content may be harmful. Mightie Makers reserved the right to terminate or change the service for any reason at any time without notice.
19. UPDATES TO OUR TERMS
From time to time we will update our seller terms which will be posted here online. Please review these terms regularly to ensure you are aware of any changes. Your continued use after changes are updated means you agree to be legally bound by these terms.
20. CHANGE LOG
04/07/25 – V1.0 – Creation of Seller Terms
